A-Z Arena Guide
View the Wolves A-Z Guide for games at the Allstate Arena
Glenview Office Information:
2301 Ravine Way
Glenview, IL 60025
847-724-GOAL (General Offices)
1-800-THE-WOLVES (Ticket Information)
A group of dogs from the City of Chicago’s Animal Care and Control are available for adoption in the South Lobby at one Saturday home game each month throughout the regular season. Prospective owners are required to go through a screening process and pay a $65 fee, which includes spaying or neutering, all vaccinations, a Chicago pet license, and a Wolves dog collar. For a list of dates and complete details, please call 1-800-THE-WOLVES or click here.
Alcoholic beverages may not be carried into the Allstate Arena. Beer sales in are limited to two (2) beers per ID per purchase. Illinois state liquor laws require that all persons who appear under the age of 30 show a valid ID. The Allstate Arena concessions staff reserves the right to deny beverage service to any guest who appears to be impaired. Alcohol sales stop at the end of the second intermission. Service limits and times of service may change at the discretion of the Allstate Arena.
6920 North Mannheim Road
Rosemont, IL 60018
847-635-6601 (General Information)
The Wolves attack the West end in the 1st and 3rd periods and the East end in the 2nd period.
A silent auction will be held at most home games to benefit Chicago Wolves Charities. The auction takes place at the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast Lobby, and bidding closes at the end of the second intermission. A letter of authenticity and receipt will be provided with items. For more information, click here.
Following all Wolves home games, players leave through the West exit. If you are unable to attend a home game and wish to send fan mail, please direct your letters to the player’s attention. All letters should be sent to:
2301 Ravine Way
Glenview, IL 60025
If you would like to guarantee an autograph, you can make a $25 donation to Chicago Wolves Charities to get an item signed. Please visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast Lobby or call 1-800-THE-WOLVES for more details.
Automated Teller Machines (ATMs)
ATMs are located in the North lobby behind Section 109, in the East lobby behind Section 113, and in the South lobby behind Section 102.
BAG SEARCH policy
In accordance with the Village of Rosemont and its Allstate Arena security policies, fans should know that all bags will be searched upon entry. In addition, all bags that are backpack-sized or larger will not be allowed into the arena unless they are medically necessary or required as part of pregame or on-ice entertainment (i.e., youth hockey intermissions, school bands, etc.). Anyone who attempts to bring in items or bags that are not permitted will be required to return them to their vehicle.
Birthday Party Packages
Celebrate your child’s special occasion at a Wolves game! Birthday party packages are for children ages 15 and under, and start as low as $14.50 per person. Call 1-800-THE WOLVES, or click here for details.
The Allstate Arena Box Office is located on North side of the arena, across Lunt Avenue. The Box Office hours are:
Monday-Friday: 11 a.m. to 7 p.m.
Saturday: 12 p.m. to 5 p.m.
Sunday: Opens three hours prior to game time
The Box Office remains open until one hour after the start of all home games.
Cameras are allowed in the Allstate Arena, but flash photography is prohibited during play. Per Player Union rules, video cameras are not allowed. You may not roam around the arena to shoot the game without proper credentials. You may not obstruct any fan’s view of the game with yourself or your lens. Tripods are not allowed.
Wolves charity raffles are held at select Wolves home games to benefit Chicago Wolves Charities. Raffle tickets can be purchased at the Chicago Wolves Charities Table for $2 each or 3 tickets for $5. For more information, visit Chicago Wolves Charities Table at the Customer Service Booth in the Southeast Lobby or click here.
Chicago Wolves Charities
Chicago Wolves Charities is the charity arm of the Chicago Wolves. The Wolves partner with several local charities throughout the season, helping to raise funds and awareness for these great causes. For more information about Chicago Wolves Charities, click here.
Children under age 2 do not need a ticket if they are going to sit on a parent’s lap. If parents would like a guaranteed seat for a child under age 2, they must purchase a ticket.
Chuck-A-Puck is a promotion held at select Wolves home games to benefit Chicago Wolves Charities. Pucks can be purchased at the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby for $2 each or 3 pucks for $5. Chuck-A-Puck will take place either during the second intermission or immediately after the game, and you can win prizes for aiming at each on-ice target. Presented by Hills Bros. Coffee. For more information, visit the Chicago Wolves Charities Table in the Southeast lobby or click here.
Organizations can present the colors on the ice at home games. Please call 1-800-THE-WOLVES for details.
There are numerous concession stands located throughout the Allstate Arena. Food and beverages also are sold in the seating area via vendors. Please note that locations of all food and beverage stands are subject to change. For a complete list of concession stands and available food and beverage, click here.
Credit Card Policy
The Wolves and the Allstate Arena accept American Express, Discover, MasterCard and Visa credit cards.
Customer Service BOOTH
Customer Service is located in the Southeast Lobby behind Section 116 and staffed with Wolves representatives for all gameday, ticketing, or community relations needs.
Directions to Allstate Arena
The Allstate Arena is located in Rosemont, Ill., also home to the Rosemont Theatre and the Donald E. Stephens Convention Center. The Arena is conveniently located near the intersection of Interstates 90 and 294 and Chicago’s O’Hare International Airport. For complete directions, click here.
Seats for patrons with physical challenges are located at the top of Sections 113 and 116. Disabled fans may be dropped off on the north side of the arena on Lunt Avenue.
Charities and other non-profit organizations requesting donations should submit their request online here. Requests should be submitted at least 30 days prior to the event. No requests will be accepted via mail, fax, or email.
Doors open one hour prior to scheduled game time.
Drinking fountains are available in the North Lobby behind Section 109 and in the South Lobby behind Sections 101 and 104.
The Wolves host various drives throughout the season. For a complete list of drives for the current season, please visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast Lobby, call 1-800-THE-WOLVES or click here.
Elevators are located on the North side of the arena behind Section 112 and on the South side of the arena behind Section 101.
No refunds or exchanges are given for individual game tickets. Alpha Wolf season ticket holders are eligible for a special ticket exchange program. If you are interested in becoming an Alpha Wolf season ticket holder, visit the Customer Service Booth in the Southeast Lobby behind section 116, call 1-800-THE-WOLVES or click here.
Please direct your fan mail to the player’s attention. All letters should be sent to:
2301 Ravine Way
Glenview, IL 60025
The Wolves pregame show contains fireworks, lasers, and loud noises. After each Wolves goal, fireworks are set off. Parents with small children and all those sensitive to explosions and loud noises should be cautious of this.
Emergency medical treatment is available in the Northwest Lobby between Sections 108 and 109.
Flex Packs are books of 10 undated ticket vouchers that can be redeemed in any increment during the regular season. All Flex Packs come with a free gift. For more information, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.
Pucks and other objects which travel beyond the playing area and into the stands can be dangerous. Please be alert at all times.
The Wolves host various fundraisers during the regular season to benefit Chicago Wolves Charities. For a complete list, visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here. Organizations can team with the Chicago Wolves to raise funds while enjoying games. For more information, call 1-800-THE-WOLVES.
You can be chosen to be a part of in-game promotions by filling out the “Get Involved” form.
Gift Certificates are available in any denomination for ticket and merchandise purchases. Call 1-800-THE-WOLVES for more information.
A limited number of premium giveaways will be issued to fans entering the Allstate Arena for certain games during the season. For a complete promotional schedule, click here.
Unfortunately, we cannot hold premium items for anyone unless you are an Alpha Wolf season ticket holder. If you are interested in becoming an Alpha Wolf season ticket holder, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES or click here.
Uncle Bob’s Goal Pool
Use #GOALPOOL to tweet who you predict will score the Wolves’ first goal. If you choose correctly, you’ll be entered into that night’s drawing for a prize.
For more information click here
Group tickets and special group rates for Wolves home games are available for groups of 15 or more by visiting the Customer Service Booth in the Southeast Lobby, calling 1-800-THE-WOLVES or by clicking here.
For a complete list and explanation of common hockey rules, click here.
Hometown Heroes are honored before select Wolves home games. For complete details and to nominate an active or retired member of the U.S. Military or members of local police and fire departments, click here.
Contact the Residence Inn Chicago O’Hare in Rosemont, the official hotel of the Wolves, at (847) 375-9000, or log onto the Rosemont Convention & Tourism Bureau website at www.rosemont.com for area hotel information.
Individual Game Tickets
Individual game tickets can be purchased by visiting the Allstate Arena Box Office, calling Ticketmaster at 1-800-745-3000, clicking on ticketmaster.com or visiting any Ticketmaster outlet.
The Skates Mates Kids Club is open to fans ages 15 and younger. Rookie membership are free and last the duration of the season. Each member receives a free ticket to one game, an autographed picture of Skates, puzzles and more. For only $9.95, fans can upgrade to the All-Star membership and receive everything listed above, plus a Skates Mates T-shirt, an invite to an exclusive party with the players, special ticket offers, and much more. For complete details or to sign up, visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.
Lost and Found
Lost and Found is located on the North side of the Arena behind Section 111. You can also call the Allstate Arena at 847-635-6601 for Lost and Found.
Guests seeking parents or children separated from their party should go directly to the North Security Gate and alert a Rosemont police officer.
Lower-Level Boxes are available on a per-game basis and accommodate 10 guests. These packages include parking passes, savings on additional tickets, snacks and soda and additional catering upon request. For information, visit the Customer Service Booth in the Southeast Lobby, call 1-800-THE-WOLVES, or click here.
Make an Assist Program
The Make An Assist Program is a charitable ticket-donation program to benefit disadvantaged children and not-for-profit organizations. If you are a not-for-profit organization that would like to be a recipient of tickets, call 1-800-THE-WOLVES for details.
Skates has been enjoying Wolves hockey since 1994. Skates loves watching the Wolves at the Allstate Arena and he loves to meet all of the great Wolves fans at each home game and in the community. For more information about Skates, click here.
To book Skates at your next event, call 1-800-THE-WOLVES or fill out the Mascot Request Form.
Matrix Board Messages
Fans who wish to have a message placed on the matrix board during a home game, may do so by donating $10 to Chicago Wolves Charities at least five (5) business days prior to the game date. Call 1-800-THE-WOLVES or click here for details. Please note that the Chicago Wolves reserve the right to refuse any announcements.
Merchandise is available throughout the lower concourse in the Allstate Arena. Merchandise is also available online at chicagowolvesstore.com.
The Chicago Wolves are fortunate to have Wayne Messmer sing the Anthem before all home games.
Fans can bring artificial noisemakers to the game. If an excessive noise complaint is made to Allstate Arena security, then security reserves the right to determine whether the noisemaker is approved for the remainder of the game. Whistles and horns are not allowed inside the Allstate Arena.
You can be chosen to be a part of the on-ice promotions by filling out a “Get Involved” form, click here.
Outside Food and Drink
Outside food and drink is not permitted inside the Allstate Arena.
Cost: $15 Cars, $20 Buses
All parking is on-site. Handicap parking is available in the South Lot. Season ticket holder parking is located in the East Lot.
Party Decks are available on a per-game basis and accommodate 20 guests. These packages include parking passes, savings on additional tickets, snacks and soda, and additional catering upon request. For information, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.
Charities and other non-profit organizations requesting player appearances should submit a written request to: Chicago Wolves, Attn: Player Appearance Request, 2301 Ravine Way, Glenview, IL 60025, or by fax to 847-724-1652. No requests will be accepted via email. Requests should be submitted at least 30 days prior to the event.
POSTGAME SKATE POLICY
In accordance with the Village of Rosemont and its Allstate Arena security policies, fans will no longer be allowed to enter the arena with their skates prior to or during a game. Please leave them in your vehicle. Upon conclusion of the game, fans will be allowed to retrieve their skates and re-enter the arena to participate in the postgame skate.
The Chicago Wolves split their practices between the Allstate Arena and their Hoffman Estates practice facility. Please contact the Chicago Wolves Media Relations Department at (847) 832-1964 for more information.
The Wolves are happy to assist you with your in-game proposal. For complete details, call 1-800-THE-WOLVES.
The Allstate Arena is accessible by public transportation via CTA rail and Pace bus service. Take the CTA Rapid Transit Line (Blue Line) to the Rosemont-River Road station. Transfer to Pace Suburban Bus Route 222 Allstate Arena Express. For bus schedules, click here or call the RTA at 836-7000 from area codes 312, 630, 773, and 847.
Fans may not re-enter the Allstate Arena unless they have made arrangements with Allstate Arena security or ushers at the gates prior to leaving.
Restrooms are located throughout the Allstate Arena. Men’s restrooms are located behind Sections 105, 108, 114, and 116. Women’s restrooms are located behind Sections 104, 108, 113, and 116.
The Wolves have retired the numbers of Wendell Young (1) and Steve Maltais (11), and have honored former general manager Kevin Chevaldayoff, and late players Tim Breslin and Dan Snyder. Their banners are located above the West end of the arena.
Score for Charity
Score For Charity is a program that allows sponsors to donate money to Chicago-area charities based on the performance of their favorite Wolves player. To track the Score For Charity scoreboard, click here. To become a Score For Charity sponsor, call 1-800-THE-WOLVES.
Scratch & Win, presented by Circle K
Scratch & Win cards give you the chance to win an alternate jersey off of a player’s back after the last regular-season home game. Cards are for sale at all home games at the Customer Service Booth in the Southeast Lobby for $1. All proceeds from Scratch & Win cards benefit Chicago Wolves Charities. As a thank you for supporting Chicago Wolves Charities, you will also receive a special offer from Circle K with your Scratch and Win card.
Season Ticket Packages
Season Ticket Packages are available in Alpha Wolf full-season, Select 21 half-season, the Saturday Plan and the 10-Game Plan. For more information, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES or click here.
The Rosemont Police Security desk is located in the North Lobby. Additional security stands are located in the West, East, and South lobbies.
Skates has been enjoying Wolves hockey since 1994. Skates loves watching the Wolves at the Allstate Arena, and he loves to meet all of the great Wolves fans at each home game and in the community. For more information about Skates, click here.
To book Skates at your next event, call 1-800-THE-WOLVES or fill out the Mascot Request Form.
Skates Mates Kids Club
The Skates Mates Kids Club is open to fans ages 15 and younger. Rookie memberships are free and last the duration of the season. Each member receives a free ticket to one game, an autographed picture of Skates, puzzles and more. For only $9.95, fans can upgrade to the All-Star membership and receive everything listed above, plus a Skates Mates T-shirt, an invite to an exclusive party with the players, special ticket offers and much more! For complete details or to sign up, visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.
The Skyline Room is located next to the box office that’s across the street from the north side of the arena.
Rosemont Village ordinance prohibits smoking in the Allstate Arena. Designated areas for smoking are located outside the South and East entrances of the Arena.
The songs played at Wolves games vary by game. The song in the Wolves introduction is “Kickstart My Heart” by Motley Crue.
Tailgating is not permitted in any Allstate Arena parking lot.
Watch the Wolves on WCIU or The U Too.
Per Player Union rules, video recorders are not allowed inside the Allstate Arena.
Wait for the Whistle
It is hockey etiquette to wait for the whistle either to leave or to return to your seats.
Water fountains are available in the North Lobby behind Section 109 and in the South Lobby behind Sections 101 and 104.
Wheelchair Accessible Seating
Wheelchair accessible seats are located at the top of Sections 113 and 116.
Will Call pickup is available one hour prior to game time. A photo ID is required and tickets will only be given to the person listed. Will Call is located in the Allstate Arena Box Office across the street from the North entrance of the arena.
Wolves Wish is a program established to provide a special experience for friends of the Wolves family in a unique situation. If you know someone you believe to be a fitting candidate, tell us their story and what Wolves Wish you would like granted by clicking here.
The Wolves offer various programs for youth hockey teams. These include pregame hockey games, intermission games, and other activities throughout the season, presented by Bright Start. Please call 1-800-THE-WOLVES or visit the youth hockey page for complete details.
Due to safety precautions, Zamboni rides are not available.