FAQs

Game Day

What time do the doors open?

1 hour prior to game time.

 

How do I get to the Allstate Arena?

Click here to visit the Parking & Directions page.

 

How much is parking at the Allstate Arena?

$13 per car, $20 per bus

 

Can I bring a camera to the game?

Yes, you can bring a camera, however per Player Union rules, video cameras are not allowed.

 

Looking for a hotel?

Visiting the Wolves Den from out of town and need a place to stay?  Contact the Residence Inn Marriott in Rosemont at (847) 375-9000.

 

How can I display a name on the matrix board for a birthday?

Birthday messages on the scoreboard are included in birthday packages that can be purchased through the Wolves office by calling 1-800-THEWOLVES and speaking with an account representative.  Also, for a $10 donation to the Chicago Wolves “Make An Assist” program you can display a message on the matrix board.  Or click here to download the Matrix Board Request Form.

 

How can I have a message displayed on the scoreboard during the game?

For a $10 contribution to Chicago Wolves Charities, which provides tickets to underprivileged children, we will display your message on the scoreboard during the second period.  See a representative at the Customer Service Booth in the Southeast Lobby of Allstate Arena at all home games to find out more.

 

How can I sing the National Anthem at a game?

The Chicago Wolves are fortunate enough to have Wayne Messmer sing the Anthem before all home games, and is joined frequently by his wife Kathy.

 

Where can I smoke at the Allstate Arena?

The Allstate Arena has been a smoke-free facility since January 3, 2007. Designated smoking areas are located outside the South & East entrances of the building.

 

What is the name of the song in the Wolves introduction?

Kick Start My Heart, by Motley Crue.

 

How can I participate in a promotion/contest at a Chicago Wolves game?

Click here to fill out and submit the "Get Involved" Form.

 

Can I ride the zamboni?

No, riding the zamboni is not permitted due to safety precautions.

 

Can I bring in my own food and drink?

Sorry, outside food and beverages are not allowed in Allstate Arena.

 

I lost an item at a game.

Please contact the Allstate Arena at 847-635-6601 for lost and found.

 

Tickets

How can I buy individual tickets?

Visit the Allstate Arena box office.

Hours of operation are:

Mon. - Fri. 11 a.m. to 7 p.m.
Sat., Noon to 5 p.m.
Sun. 3 hours prior to start of game.         

Note: The Allstate Arena Ticket Office remains open through the first period for all Wolves games 

Call 1-800-THE-WOLVES

Call ticketmaster at 1-800-745-3000

Click here to visit the Chicago Wolves Single-Game Ticket page

Click here to visit ticketmaster.com

 

Where is Will Call?

Will Call is located in the Allstate Arena Ticket Office, across the street from the North entrance of the arena. Tickets held at Will Call will be available for pick up one hour prior to game time.  Photo ID is required for pick-up and ticket will only be given to the person listed.

 

Do you offer ticket packages/special and group rates?

Yes!  Please see all of our great ticket packages and group rates at here.

 

Do I have to buy a ticket if my child is going to sit on my lap?

Children under 2 do not need a ticket if they sit on your lap.

 

Television Broadcast

Want to E-Mail Jason Shaver and Billy Gardner during the game?

To e-mail the Chicago Wolves broadcasters, send your question to jasonandbilly@comcast.net

 

How can I request a copy of myself in a promotion or copy of a game?

Please send a self addressed envelope and blank DVD, along with a $25 donation to Chicago Wolves Charities to:

Chicago Wolves
2301 Ravine Way
Glenview, IL 60025

Please include the game date and promotion.  All requests will take approximately 4-6 weeks.

 

How can I listen to Jason and Billy's broadcast during the game?

All games for 2011-12 season will be broadcast on Comcast Digital Channel 100 in the Chicagoland area, EXCEPT for select games, which will be broadcast on my50/Cable 8. Check your local listings or click here for broadcast dates. The in-arena radio broadcast can be heard on 1650 AM. Click here to listen to the game on AHL Live.

 

What channel are the TV games broadcast on?

Games for 2011-12 season will be broadcast on XFINITY TV CN 100, my50/Cable 8 and NBC Nonstop in the Chicagoland area. Check your local listings or click here for broadcast dates.

 

Community Relations

How can I make a request for a player appearance or Skates appearance?

Please submit your request for a player appearance in writing on company letterhead by fax or mail. Be sure to include the event date in your request as well as the contact name address and phone number of the contact person. Any organization requesting a Skates appearance should submit their request online. All requests should be submitted at least 30 days prior to the event. No requests will be accepted by email.

 

How can I make a request for a charitable donation for a fundraiser?

Charities and other non-profit organizations requesting donations should submit their request online. Request should be submitted at least 30 days prior to the event.  No request will be accepted via mail, fax or email.

 

Players/Team

How can I get an autograph?

Following all Wolves home games players leave through the West.  If you are unable to attend a home game and wish to send fan mail all please direct your letters to the player’s attention.  All letters should be sent to:
Chicago Wolves
2301 Ravine Way
Glenview, IL 60025

 

Where do the Chicago Wolves practice and are they open to the public?

The Chicago Wolves split there practices between the Allstate Arena and Hoffman Estates practice facility.  Please contact the Chicago Wolves Media Relations Department for more information.

 

CALL 1-800-THE-WOLVES

Ticket Info Request
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